Refund policy

Change-of-mind returns

We offer a 30-day change-of-mind return policy. You have 30 days after receiving your item to request a return.

To be eligible for a change-of-mind return, the item must be returned in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. Please provide proof of purchase where available.

To request a return, contact us at carizza_teague@hotmail.com.

If your return is approved, we will provide instructions on how and where to return your item. Please do not send items back to us without first contacting us.

Returns should be sent to:

The Printroom
7 Sydney Street
Marrickville NSW 2204
Australia

For approved change-of-mind returns, return postage costs are the responsibility of the customer unless otherwise agreed.

Your rights under Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights you may have under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

These consumer guarantee rights are not limited by our 30-day change-of-mind return policy and may apply even where an item has been used, is not in its original packaging, or was purchased on sale.

Faulty, damaged or incorrect items

Please inspect your order when you receive it and contact us as soon as possible if your item is faulty, damaged, incorrect, or otherwise does not meet a consumer guarantee.

Depending on the nature of the problem, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.

Exceptions to change-of-mind returns

The following items are not eligible for change-of-mind returns:

custom-made or personalised products
perishable goods, such as food, flowers or plants
personal care goods
hazardous materials, flammable liquids or gases
sale or clearance items
gift cards

However, these exclusions do not affect your rights under the Australian Consumer Law if an item is faulty or otherwise fails to meet a consumer guarantee.

Exchanges

If you would like to exchange an item because you have changed your mind, please contact us at carizza_teague@hotmail.com to discuss available options.

For a faulty or incorrect item, you may have rights to a replacement, refund or other remedy under the Australian Consumer Law.

Refunds

For approved change-of-mind returns, we will process your refund after we receive and inspect the returned item.

For returns involving a fault or failure to meet a consumer guarantee, the remedy available will depend on the nature and seriousness of the problem.

Where a refund is approved, it will generally be returned using the original payment method. Processing times may vary depending on your financial institution.

For any questions about returns or refunds, contact us at carizza_teague@hotmail.com.

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